Returning orders after receipt
If you are for whatever reason not happy with the products you ordered from a K•Swiss Website , you may return the products delivered to you within 30 calendar days after receipt of the merchandise, without giving us any reason, as long as:
• the products are unwashed and not used in any way
• you are allowed to try garments or shoes on for fit, unless we have indicated otherwise (but you cannot wear them)
• the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged)
• the product is complete: e.g. both items of a pair must be returned
We will not accept returned products that do not comply with these instructions.
After receipt of your goods, a full refund will be issued excluding the shipping costs. Please note that it can take up to 2 weeks after receipt of your goods before we will refund you due to inspection and payment processing. Refunds will be given in the same form of payment as the original purchase.
How to return product
Please follow the below instructions to prepare the collection:
Place the product in its original K-Swiss packaging and use the original cardboard box (outer box) to return. Ensure that no other UPS tracking labels are attached to the package.
1. Please fill out the reason to return document. To help return your product quickly and refund your payment, we need to know the reason why are you returning the product. You will find the invoice number on the original invoice you have received via e-mail right after you placed the order.
2. Login to the UPS website: http://row.ups-esp.com/aspx/Login.aspx
3. Your login UserID and Password for the UPS website are included in your packing list.
4. Complete your personal details and click the “OK” button when done.
5. Print off the created UPS collection label and fold the printed label on the dotted line.
6. Place the label in a Shipping Pouch provided in the original shipment. If you do not have a pouch, affix the folded label using clear plastic shipping tape over the entire label.
6. Arrange Collection or Drop-off by calling UPS on the telephone number mentioned on your collection label.
7. Please send the parcel to:
K-SWISS EUROPE B.V.
C/O DSV SOLUTIONS
4782 SC MOERDIJK
Product exchanges are currently not possible, but you do have the option of returning your product. In order to receive another product, color or size, you will have to place a new order on a K•Swiss Website.